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QUESTIONS?

BROWSING:
Where to start?
Can I find here all the elements I need to make an informed decision?
Can I compare prices ?

HOW TO REQUEST GEM THAT IS NOT IN OUR SELECTION:
I know what I want, but I don't see it here. What should I do?

BUYING:
I'm ready to place an order. What's my first move?
What happens after I have placed my order ?
I've just received your "Ready to Ship " e-mail confirming the availability of the item(s) I have ordered...now what?

SHIPPING:
How do you ship?

RETURNING:
What happens if I choose to return an item purchased from GemYes?

BACKGROUND:
Where do the items on the site come from?

GUARANTEE & PRIVACY:
What guarantee I have when I shop at GemYes ?


Where to start?
Just relax and take a tour around our "Selection" for a glance at our offerings, or even just for window-shopping. Of course every gem is unique, with his own character and features, this means that you will never find here two items perfectly alike. If a gem "tempts" you, then click on its name to access its own Gemology page to find out all the relevant gemological details disclosed in plain and professional language. These characteristics (inclusive of a picture of the stone) are the ones that will be stated on the certificate attached to the stone in case you decide to buy it, as we certify every item we sell and take full responsability for it. One more click on the gem name and you will presented a substantial enlargment of the gem. Since our gemological details express the internationally accepted criteria of gem evaluation, you will be able to check with any expert of your choice the quality and price of our offering. Or just to learn and share the specialized knowledge that discerns the difference in stones quality. If you like what you see here, but expecially if you do not, please take the time to drop us a line or two in the Comments page. There, all personal data with be withheld in full respect of privacy, while your feedbak will be precious to us and it will help to continuously improve our service.

Can I find here all the elements I need to make an informed decision?
Yes you can. We gave you all the the information you need to make your choice. In case some doubt still remains, or you need any additional information, please feel free to contact our Sales Manager Mrs Rita De Lazzari: depending on your specific question, she will answer you directly, or she will get you in touch with one of our experts, that are always glad to share their knowledge. Of course full money-back guarantee is supported by GemYes (please read further in the "Buying" section).

Can I compare prices ?
Of course you can. You can Search By Price if you are looking for a gem that suits your budget, or Search By Name to find stones belonging to a same category, or just to check what we currently display on this site.

I know what I want, but I don't see it here. What should I do?
Please contact our Sales Manager Mrs Rita De Lazzari and ask her for it. The item you you request could alreadybe in our stock, as the Selection we display is not comprehensive of all we have in stock. Or maybe we could find it for you at a convenient price through our connections. If this will be the case you will be notified by email a username and password to access a personal Restricted Room that you will find in our Private page. Since your privacy is our fisrt concern, you will be the only one allowed to visit the Restricted Room. To enter our Private page you need to register, there you will find our Special Offer of the month.

I'm ready to place an order. What's my first move?
First add the item(s) to your shopping cart. you will notice that "Reserved" or "Sold" items won't add to your cart. We reserve an item from the moment we receive the payment for it till the moment the transaction is completed (see further for details), only then the item will be considered "Sold". Then you proceed to find the Shipping Cost. Finally you will chose the Payment Method and Place your Order. Consider that all our items are one-of- a- kind and that "it's first come, first served". This means that if another order makes payment available to us sooner than yours, that order will receive our shipment priority. You are offered two Payment Choices: PayPal, or Bank Money Transfer. We ship our merchandise only upon receipt of payment.

What happens after I have placed my oder?
Upon reception of your order our Sales Manager will readily forward to you an e-mail where you will be notified of the availability of the item(s). PayPal will make your payment immediately available to us.In this case and the item(s) will be defined Ready to Ship, meaning we did not receive any other order for the same item(s) and with the same payment method, earlier than yours. "Ready to Ship" items will be shipped within 48 hours via express insured courier. If you have chosen Bank Wire Transfer, and you will be notified that your ordered item(s) "Requires Confirmation",. it means that either another order is pending and the transaction is not yet completed. In any case, upon reception of payment you will be readily notified the shipment is on its way to you. Please note that your credit card charges are NEVER submitted until we ship and we will NEVER ask you to send a bank transfer until an items availability has been confirmed by our staff in an email sent to you. We prefer to notify our bank coordinates directly to you, rather than listing them on the site. Only by completing your purchase transaction will you be able to block all other parties interested in buying the same item from doing so. Remember, these are really one-of-a-kinds so it pays to complete the transaction even for merchandise whose confirmation of availability is still pending.

I've just received your "Ready to Ship " e-mail confirming the availability of the item(s) I have ordered...now what?
If you've chosen to pay by PayPal, your item will be shipped within 48 hours. You will also receive a "confirmation of shipment" email letting you know that your item is being prepared for shipment and on what day to expect delivery.
If you've chosen to pay by
Bank Wire Transfer, your next step is to pay for your purchase via wire transfer. You will have 3 business days from the date of your "Ready to Ship " e-mail to make your payment. We will reserve the item(s) for a total of 4 working days from the moment our "Ready to Ship" e-mail has been sent to you, elapsed that time, if your payment is not yet completed, the item(s) will be again available to purchase on our site. Once we have received your payment, we will readily send you a confirmation of shipment e-mail letting you know that your item is being prepared for shipment and on what day to expect delivery.

How do you ship?
All shipments with destination outside of Italy are sent through established and reputable delivery firms like Federal Express. The Shipping Cost we apply shipping cost is evaluated on the basis of standard delivery service, this means that shipments are usually at your door at the most in a couple of days for all orders confirmed available placed Monday through Thursday. (Orders placed Friday through Sunday that are confirmed as available are shipped the following Monday). If you wish a faster or special service let us know and we shall arrange it for you (usually at a higher price). We apply a special shipping cost discount on on orders exceeding the value of €3000.00. Shipments directed in Italy are usually sent by armored delivery. Some international orders are subject to special terms and conditions. If your order falls under that category we will readily let you know in our first e-mail.

What happens if I choose to return an item purchased from GemYes?
All sales are subject to a 7 day examination period once an item is in your possession. If your purchase doesn't meet your complete satisfaction you can return it within that evaluation period, however we require you to communicate GemYes the reason(s)for returning the item(s). We will readily assist you in returning the item for a complete refund (less shipping cost) within that 7 day examination period providing you with simple clear return instructions. Please wait to receive our returning instructions before shipping the merchandise back. You will receive a prompt 100% money back refund, (less shipping cost) after we inspect the merchandise. If you paid by Card, your card will be refunded in kind and if you paid by Bank Wire, you will receive payment within 1 business day of our return inspection taking place.
Minute damages that can dramatically affect the value of the gemstone. For this reason, we cannot accept any gemstone in return that has been mounted, polished, chipped, fractured, dropped or altered in any way whatsoever.
During the inspection period, you are completely liable for the item, so please pay careful attention to it. Items must be returned in the same condition as they were sent. We can only process your request after our expert verifies that it's condition is undamaged. All returned items must be in the original box, with all original packing materials and original lab certificates intact.
Returns will take no more than one week to process once we have the item back in our office. We will notify you by email of your refund once we have received and processed the item.


Where do the items on the site come from?
GemYes has a variety of sources for the items found on its website. Aside of our own inventories, through our partners we keep tight contacts with sources from many gem-producing countries such as Sri Lanka, India, Thailand and Myanmar: Estate dealers, private collectors and gem brokers also submit merchandise to our consideration.

What guarantee I have when I shop at GemYes?
Shop with confidence at our site as GemYes stands behind all of the material that it represents.
GemYes guarantees that the items it presents to you has been evaluated professionally, fairly and without prejudice.
If you are not 100% satisfied with your purchase, you may return it during your inspection period. GemYes offers it's customers a one week "inspection period." No sale is final without your complete approval during this period.
If a gemstone sold by GemYes as a "natural" gem turns out to be an "enhanced" gemstone based on Lab reports from either the American Gemological Laboratory, The American Gem Trade Association, The Gemological Institute of America, The Gem Research Swisslab or The Gubelin Gemmological Laboratory within 50 days of your purchase, you may return that gem in it's undamaged, unmounted condition in it's original packaging for a full refund less shipping and certifying lab expenses.
Privacy.We maintain a strict policy of privacy and do not transfer or disclose any information to any third party unless such party is essential in completing your transaction. We will not disclose any information to any third party without your consent.




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